Portugal Telecom

The Portugal Telecom Group is a global telecommunications operator and a national leader in all the sectors in which it operates. It is recognised as the Portuguese company with the biggest national and international presence. It holds a diversified business portfolio where quality and innovation are decisive aspects, equal with the most advanced international companies in this sector.

PT Contact

PT Contact is part of the Portugal Telecom group. It creates, manages and optimises contact, call and telemarketing centres. More specifically, it supplies all technical support and infrastructure for these centres. In March 2004, PT Contact became one of the first call and contact centre companies in Portugal to obtain the quality certificate highlighting its conformity with the NP EN 9001:2000 standard. Additionally in 2007, PT Contact obtained certificates in the fields of environment, hygiene and security at work. The Company has won the prize for best customer relationship centre with close to 4,000 points of attendance managing 60 million calls per year.

Pre-existing situation & UTCFS’s role

PT Contact had an outdated intrusion system with no system in place for an integrated approach between the different alarm and communication systems. UTCFS cooperated with PT Contact and its installer and presented a solution that would provide them with not only an up-to-date intrusion system, but also a total integration of the various installed security systems for their three call centres.

UTCFS’s solution

In order to provide general security, intrusion detection systems based on UTCFS’s ATS Master panels were installed. Video cameras are put in place, connected to a digital recorder that can register images up to 32 cameras. Technical alarms are connected, ranging from power through HVAC to UPS systems. The ATS Master panel is provided with TITAN management software, a powerful programming and management tool for ATS Master panels. This software package delivers a simple, open access to the monitoring and control of this integrated security system. UTCFS satisfied PT Contact’s needs for a revamped, high-tech security system.